Troubleshoot users and authentication

Note the time, the site, and what went wrong. Never attach a password, session value, or token.

Symptom	Evidence → action → recovery
Organization/site access is missing	Confirm membership and selected sites, correct them in organization members, then verify the site user.
Role or app access is wrong	Record username/role/app, re-read access in assign user access, then correct the Site Role or retry the assignment.
Attribute or mapping is absent	Confirm schema validation in user attributes, then test and correct the mapping in referenced user attributes.
Preferences did not persist	Re-read the current user settings in user preferences, correct the rejected value, and retry with an authenticated credential.
Hosted entry fails	Check security.signup-enabled, invitation details, and retry outcome in hosted sign-in.
Token action fails	Verify token name, owner, expiry, and runtime HTTP 200/declared 204 outcome in API tokens, then create/store/test a replacement before revoking the old token.
OIDC sign-in or deletion fails	Correct provider fields or handle connected users in OpenID Connect SSO, then retest.

Contact TaruviBase support with the smallest redacted reproduction and the selected Console site or hosted URL. Do not include confidential identity data.